AI-powered automatic dispatch. The right technician, the right place, the right time.
Your dispatcher agent triages requests, evaluates urgency, assigns the right team member, and keeps everyone informed - without you managing a single call.
An emergency comes in by SMS at 7 PM. Nobody sees it until the next morning. The customer calls a competitor.
You assign a technician across town when a colleague was 10 minutes away.
Your phone rings constantly for status updates. "When is he arriving?"
Two technicians show up to the same job. Another urgent job is forgotten.
What your agent does
It triages every request in seconds
As soon as a request comes in - by SMS, Messenger, email, or call - the agent categorizes the service type, evaluates urgency, and collects necessary information (address, description, access, photos if needed). All before a human has even seen the message.
It assigns based on availability and skills
The agent knows your team: who's available, where they are, what their specialties are. It assigns the right technician automatically and sends the notification with all job details - address, description, client history.
It detects emergencies and triggers the right protocols
Water leak, electrical failure, security breach - the agent recognizes critical situations and applies your emergency protocols immediately: on-call technician, direct call, manager notification. No need to wait for a human to assess.
It keeps the client informed without you calling
Assignment confirmation, estimated arrival time, notification when the technician is en route, completion confirmation - the client receives automatic updates at every step. No more "when is he arriving?" calls.
It optimizes schedules in real time
Last-minute cancellation, job running longer than expected, new emergency coming in - the agent adjusts the team's schedule dynamically and notifies affected technicians.
Example conversation
(Meanwhile: Marc receives a Slack notification with the address, description, and client number. The ticket is created in the CRM with status "emergency in progress".)
What it actually changes
Field service companies that automate dispatch reduce emergency response time by 60% and increase jobs completed per day by 25%.
— McKinsey
Works with your existing tools
No migration required.
What makes our AI agents different
Platform built, not assembled
Billy isn't a third-party chatbot connected to Zapier. It's a conversational AI platform built from scratch, with integrations coded natively.
Your data stays in Canada
Infrastructure hosted in Montreal (AWS ca-central-1). Compliant with Law 25 and CASL. No transfers to foreign servers.
Transparency on AI identity
Your agent always identifies itself as a virtual assistant. We don't trick your clients into thinking they're talking to a human.
Fully managed service
We configure, connect, test, and maintain. You don't have to manage anything technically. Optimizations are continuous and included.
Frequently asked questions
Yes. The agent applies your emergency protocols 24/7: on-call technician, direct call, manager notification.
You configure skills, zones, and availability for each team member. The agent assigns based on these criteria in real time.
Between 1 and 4 weeks depending on complexity. You participate in Brain configuration by chatting directly with Billy, our onboarding agent. Our team handles technical integrations in parallel.
Yes. The client portal gives you real-time access to all conversations. You can take control in one click (takeover) and hand back to the agent when you're done.
We monitor conversations continuously and adjust. The Brain is updated to cover unforeseen cases. Your agent improves every week.
Stop dispatching manually. That's Billy's job.
We configure your dispatcher agent according to your protocols, your team, and your tools - you just receive well-assigned jobs.